3.2 Telephoning

Hai there,

This is the material for class XII, TELEPHONING. This is another easy material of English for you. i'm sure you're quiet familiar with phone activities. It might be, everyday you call someone or you are called by someone. But, let's try to know more about it. Let's go!

Here are some vocabularies that has conneection with the material, are as follows:

• answer
• answering machine
• busy signal
• call
• caller
• call back/phone back
• call display
• cellular phone/cell phone
• cordless phone
• dial
• dial tone
• directory/phone book
• hang up
• operator
• pager
• phoning
• phone booth/pay phone
• pick up
• receiver
• ring
• ringer
• SIM card
• fax
• send
• receive

These words are just the example, in the real communication I'm sure there will be more word you will use. Thus, try to understand the meaning of the words (you can ask the dictionary).

The expression of Telephoning

Answering the phone:

• Hello? (informal)
• Thank you for calling Notebook City, Tina speaking. How can I help you?
• Doctor's office.

Introducing yourself:

• Hai Tom, It's Tina calling. (informal)
• Hello, this is Julie caling.
• Hai, it's Kahn from the dentist's office here.
• This is she.
• Speaking.

Asking to speak with someone:

• Is Tom in? (informal)
• Is Tina there, please? (informal)
• Can I talk to your brother? (informal)
• May i speak with Mr. Gates, please?
• Would the doctor be in?
• Would the director be available?

Connecting someone:

• Just a second. I'll get him. (informal)
• Hang on one second. (informal)
• Please hold and I'll put you through to his office.
• One moment please.
• All of our operators are busy at this time. Please hold for the next available person.

Making special requests:

• Could you pplease repeat that, please?
• Would you mind spelling that for me?
• Could you speak up a little please?
• Can you speak a little slower please? My English isn't very strong.
• Can you call me back? I think we have a bad connection.
• can you please hold for a minute? I have another call.

To be continued .......