3.2. Telephoning

...Continue...

Taking a message for someone

• Sammy's not in. Who's this? (informal)
• I'm sorry, Lisa's not here at the moment. can I ask who's calling?
• I'm afraid he's stepped out. Would you like to leave a message?
• He's on lunch right now. Who's calling, please?
• She's busy right now. Can you call again later?
• I'll let him know you called.
• I'll make sure she gets the message.

Leaving a message with someone

• Yes, can you tell him his wife called, please?
• No, that's OK. I'll call back later.
• Yes, it's james from Comp inc. here. When do you expect her back in the office?
• Thanks. Could you ask him to call Brian when he gets in?
• Do you have a pencil handy? I don't think he has my number.
• Thanks. My number is 222-3456, extension 12.

Confirming information

• OK, I've got it all down.
• Let me repeat that just to make sure.
• Did you say 555 Charles Street?
• You said your name was John, right?
• I'll make sure he gets the message.

Listening to an answering machine

• Hello. You've reached 222-6789. Please leave a detailed message after the beep. thank you.
• Hai this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.
• Thank you for calling Dr. Mindin's office. Our hours are 9 to 5 p.m., Monday to Friday. Please call back during these hours or leave a message after the tone. If this is an emergency please call the hospital at 333-9876.

Leaving a message on answering machine

• Hai Mikako. It's yuka. call me. (informal)
• Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible? My number is 334-2345. Thank you.
• Hello maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring whenever it's convenient.

Finishing a conversation

• Well, I guess I better get going. Talk to you soon.
• Thanks for calling. Bye for now.
• I have to let you go now.
• I have another call coming through. I better run.
• I'm afraid that's my other line.
• I'll talk to you again soon. Bye.

All right students, the above phrases are the example that those words are usually used in daily conversation on the phone. But, I'm sure that the situation is always different, so you must know the condition and used the proper phrases in making phone call.

And, now I want you to see the example of phoning dialogue:

Operator: Hello, Frank and Brothers. How can I help you?

Peter: This is Peter Jackson. can I have extension 13?

Operator: Certainly, hold on a minute. I'll put you through.

Frank: Bob Peterson's office. Frank speaking.

Peter: This is Peter jackson calling, is Bob in?

Frank: I'm afraid he's out at the moment. Can i take a message?

Peter: Yes, could you ask him to call me at this number 333-7568. i need to talk to him about the Nouvo line, it's urgent.

Frank: Could you repeat the number, please?

Peter: Yes, that's 333-7568, and this is Peter Jackson.

Frank: Thank you Mr. jackson. I;ll make sure Bob gets this ASAP.

Peter: Thanks. Bye.

Frank: Bye.

Now answer these questions:

1. How many people in that dialogue?
2. Who needs who? What is it?
3. What does ASAP stand for?

Exercise

Imagine that you're Ming. While your father was out,someone called. You took down the message.

Someone: Hello, may I speak to Mr. Goh, please?

You: I'm sorry, my father's not in. Who's that calling?

Someone: I'm Samy from Bright Electrical Store. Can you let him know that we will be delivering the TV set he ordered yesterday.

You: Sure. I'll let him know.

Someone: Could you also remind him to pay the balance of $100 to the delivery man? Thank you.

You: You're welcome.

3.2 Telephoning

Hai there,

This is the material for class XII, TELEPHONING. This is another easy material of English for you. i'm sure you're quiet familiar with phone activities. It might be, everyday you call someone or you are called by someone. But, let's try to know more about it. Let's go!

Here are some vocabularies that has conneection with the material, are as follows:

• answer
• answering machine
• busy signal
• call
• caller
• call back/phone back
• call display
• cellular phone/cell phone
• cordless phone
• dial
• dial tone
• directory/phone book
• hang up
• operator
• pager
• phoning
• phone booth/pay phone
• pick up
• receiver
• ring
• ringer
• SIM card
• fax
• send
• receive

These words are just the example, in the real communication I'm sure there will be more word you will use. Thus, try to understand the meaning of the words (you can ask the dictionary).

The expression of Telephoning

Answering the phone:

• Hello? (informal)
• Thank you for calling Notebook City, Tina speaking. How can I help you?
• Doctor's office.

Introducing yourself:

• Hai Tom, It's Tina calling. (informal)
• Hello, this is Julie caling.
• Hai, it's Kahn from the dentist's office here.
• This is she.
• Speaking.

Asking to speak with someone:

• Is Tom in? (informal)
• Is Tina there, please? (informal)
• Can I talk to your brother? (informal)
• May i speak with Mr. Gates, please?
• Would the doctor be in?
• Would the director be available?

Connecting someone:

• Just a second. I'll get him. (informal)
• Hang on one second. (informal)
• Please hold and I'll put you through to his office.
• One moment please.
• All of our operators are busy at this time. Please hold for the next available person.

Making special requests:

• Could you pplease repeat that, please?
• Would you mind spelling that for me?
• Could you speak up a little please?
• Can you speak a little slower please? My English isn't very strong.
• Can you call me back? I think we have a bad connection.
• can you please hold for a minute? I have another call.

To be continued .......

2.2 Wh Question

Hello students,

This material is for you (class XI), because you can see from the number above (2.2 Wh Question). The number 2 is for class, and another 2 is for material. So, 2.2 Wh Question is the material for class XI with Wh Question as the material given.

Now, let's take a look into the point. Wh Question is the question that started with Wh for example What, Where, When, Who, Whom, Whose, Which, Why, and How. We use:

1. What, for things, information, or repetition/confirmation. For example: 'What drink do you like?' 'Orange juice.' / 'What?' (I can't hear)
2. Where, for place. E.g.: 'Where do you live?' 'In Prague'.
3. When, for time. E.g.: 'When does the school begin?' 'At 7.'
4. Who, for person (as Subject). E.g.: 'Who accompanied you yesterday?' 'My sister.'
5. Whom, for person (as Object). E.g.: 'Whom do you go with?' 'My father.'
6. Whose, for possession. E.g.: 'Whose car is that?' 'Mine'.
7. Which, for choice. Which juice do you like, apple or avocado?' 'Apple.'
8. Why, for reason. E.g.: 'Why did you choose that school?' 'It's the best one.'
9. How, for manner. E.g.: 'How big is your house?' 'It's pretty big.'

Especially for How, you can choose the adjective, such as big, small, good, bad, smart, beautiful, etc. 

• How big is it?
• How small is that?
• How good is he?
• How smart are they?
• etc

That's all students, for today. Just do not forget each function for Wh Question.

See you.

3.1 The Monologue

Hello, students,

Now we are going to try to learn about monologue. As you know that there are many monologues such as advertisement, report, announcement, etc ('can you list the rest?'). Here, you can try to answer some questions about the content of each monologue. 

Now look at 1st text (Chief Information Officer). Read the text and answer these questions:

• Where is the title of the position usually indicated in a job advertisement?
• Where in the advertisement would you expect to find details about how to apply for the job?
• Where would you expect to find general information about the company or organization that is advertising the post?
• Who placed the advertisement (A secretary school/The Dubai chief information officer/A computer company/A hospital)
• What must an applicant submit? (An employment history/An application fee/ Personal references/Medical records)
• How should an application be submitted? (In person/By fax/By mail/By e-mail)
  
  
  

2.1 Yes-No Question

Hello students,

Today we're going to try to understand about Yes-No Question. Do you know what is Yes-No Question? That's right, it is a question that the answer is Yes or No. Would you give me some examples of Yes-No Question?

All right, before we continue, I would like to explain a little bit of it first.

All right students, in making the questions with YNQ, we must remember the signs, they are

• The YNQ can be made with Do/Does/Did
• The YNQ can be made with Am/Is/Are/Was/Were
• The YNQ can be made with Have/Has
• The YNQ can be made with Can/Will/May/Shall/Must

Look at the examples below:

• 'Do you live in London?' 'Yes, I do./No, I don't.'
• 'Does she go to school by bus?' 'Yes, she does./No, she doesn't.'
• 'Did they check the pronunciation?' 'Yes, they did./No, they didn't.'
• 'Am I a blogger?' 'Yes, you are./No, you aren't.'
• 'Is he going to camp next holiday?' 'Yes, he is./No, he isn't.'
• 'Are you sure about the planning?' 'Yes, I am./No, I am not.'
• 'Was she sad yesterday?' 'Yes, she was./No, she wasn't.'
• 'Were you at school yesterday?' 'Yes, I was./No, I wasn't.'
• 'Have you finished your homework?' 'Yes, I have./No, I haven't.'
• 'Has he visited Bali?' 'Yes, he has./No, he hasn't.'
• 'Can you drive a car?' 'Yes, I can./No, I can't.'
• 'Will you accompany me to the teacher?' 'Yes, I will./No, I won't.'
• 'May I sit beside you?' 'Yes, you may./No, you may not.'
• 'Shall we go now?' 'Yes, we shall./No, we shan't.'
• 'Must we enclose our photos?' 'Yes, we must./No, we must not.'

In our daily communication, sometimes we use fully complete of Yes-No answer, and sometimes not. So, you must understand the situation and the communication will going as well.

All right students, that's all about YNQ.

Thanks.